Easy Returns Policy
Did you buy something that doesn’t fit, not what you thought it was or you’ve just changed your mind? Never fear! Here at Hatt Adventures, we offer a 28-day window, from the date of purchase, where you can return any unwanted and unused items and receive a full refund.
Please see exclusions to this policy below:
- If the product has been used, the labels are removed, or the seal has been broken.
- Products that have been returned in an unsatisfactory condition: if the item shows faults caused by accident, neglect, improper care or general wear and tear.
- Some manufacturers will accept a return if the product is faulty or shows poor workmanship within a 365 day guarantee.
- For hygiene reasons, garments such as swimwear can only be returned if they have not been worn.
Please include photographs of the product to prove signs of poor workmanship or any faults.
We will issue you a full refund as soon as we have received and checked that the product matches the description and photos in your email – this usually takes a couple of working days.
We are able to refund gift vouchers within 48hrs of purchase, however there is a £10 administration fee. Refunds are not available on gift vouchers after the 48hr period.
Please note, if you return any items outside of our Returns and Refunds Policy we will be unable to process a full refund.
We cannot offer a straight exchange as we cannot guarantee we will have continuous stock of your desired item. If you have any queries please do not hesitate to contact us.
How to make a return
To return any unwanted items, please email us via our contact us page and include:
- Full name
- Order number
- Reason for return
- Photographs of damage (if applicable)
We recommend items are returned to us by recorded/insured delivery, we cannot be liable for and damages or loss in transit.
Where possible, please use either the original packaging or recycled packaging for returning the product. Hatt Adventures prides itself on being a Carbon Neutral company and fully committed to sustainability across all areas of business.
Damaged or Incorrect Items
If your parcel appears to be damaged we recommend photographing the outside box before opening it. If upon inspection the goods appear to be damaged or incorrect to the images on our website, please contact us with photographs of the issue. We may be able to solve the problem without you incurring any postage costs. If the item needs to be returned, we will let you know the returns procedure.